Refunds and Returns

General

Tournament of Minds Ltd. Refunds and Returns policy is governed by Australian Competition and Consumer Affairs Commission laws.

Services or Goods

We are not required to provide a refund or replacement if you change your mind.

However, a refund or credit may be granted under some circumstances, at our absolute discretion, such as when a School is Registered, paid for, but is unable to compete. You should contact us to discuss these circumstances.

But you can choose a refund or exchange if an item has a major problem or is not as described.

This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

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